Are you focusing on the right things in your business? Is it PCP?
If not, are you working harder and harder and making less and less progress?
PCP = People + Customers + Profit
With the right people in the right jobs, properly trained and inspired by a clear vision and a caring
culture, you can provide exceptional service to your customers consistently day in and day out. Your
customers will become raving fans of your people and your business, will come back time and again, will refer others to your business at great rates, and will never leave you to someone who undercuts your price by a few cents.
You can be sure this kind of business and environment easily attracts new customers, and your
employees will tell their friends about this great workplace. Job applicants will line up at your door step, and you will be in the enviable position to choose the best and the brightest, and those with the best and most positive attitude. You will unlock the creativity among your employees to bring about ideas for new products, improved service, attracting even more business and yielding greater profits.
Is this Utopia or wishful thinking? Hardly. The most progressive and successful businesses are practicing this kind of business model now. And they add one other factor: Making a difference in their community and in the greater world. They are practicing environmentally sound and progressive methods for saving precious resources and leaving the least negative footprint.
Hardy Hasenfuss
No comments:
Post a Comment